What are my options?
When it comes to medical transport, your options depend on the patient’s condition, urgency of travel, and available budget. If the patient is stable but needs support during travel, a Medical Escort is a practical and cost-effective option—this involves a trained nurse or paramedic accompanying the patient on a commercial flight, assisting with mobility, medications, and overall care. For patients who cannot sit upright or need to lie flat, some airlines offer a stretcher service with medical staff and necessary equipment. In more critical situations, an Air Ambulance provides a fully equipped private aircraft with ICU-level support, ideal for emergency transfers across long distances
Can I switch to a different plan?
we understand that medical needs and travel plans can change. That’s why we offer flexibility when it comes to our Medical Escort Services. If your condition improves or requires additional care, you can switch to a different plan that better suits your needs — whether it’s upgrading to a private air ambulance for more intensive support or moving to a commercial flight escort for cost efficiency. Our team will reassess your medical condition, consult with your healthcare providers, and help you transition smoothly to the most appropriate escort plan for a safe and comfortable journey.
Do you offer non-disclosure signature?
Especially when handling sensitive medical, personal, or logistical information related to our services, such as Medical Escort and Air Ambulance. If you or your organisation requires an NDA to ensure privacy and data protection, our team will be happy to arrange it and review the terms to meet mutual legal and ethical standards.
Do you issue refunds?
Medical Escort Services under specific circumstances.
Refunds are typically considered in the following situations:
Cancellations: If a booking for medical escort services is cancelled within the specified timeframe, a refund may be issued. The exact terms of cancellation will be outlined in your service agreement or contract.
Changes in Service: If the agreed-upon medical escort services were not provided as promised, or if there was a failure to deliver services at the expected level of quality, we may offer a partial or full refund depending on the circumstances.
Overpayments: If a payment is made in excess, or a billing error occurs, we will promptly refund the overpaid amount.
Refund requests should be made as soon as possible after identifying the issue. Our customer support team will assist you in processing your refund request, ensuring that it is handled efficiently and in accordance with our policies.